Yes. Vertex Exotics products are intended for adults 21 and older. Customers are responsible for understanding local and state rules before ordering hemp-derived products, THCA flower, edibles, vapes, concentrates, or other dispensary items.

Local pickup may be available where permitted and may vary by inventory, product type, and checkout option. Pickup inventory can differ from shipping inventory, so choose the correct fulfillment method during checkout.

Orders are processed Monday through Friday, excluding federal holidays. Orders placed before 3:00 PM EST are prioritized for same-business-day processing when payment, inventory, address, verification, and product eligibility are clear.

Yes. Vertex Exotics ships discreetly. Exterior packaging does not mention cannabis, THC, THCA, hemp, flower, edibles, vapes, concentrates, pre-rolls, or dispensary products.

COA lab reports may be available by product or batch. If you need help finding a Certificate of Analysis for THCA flower, hemp flower, edibles, carts, disposables, or concentrates, contact customer care with the product name and order number.

THCA and hemp-derived product rules can vary by state, city, county, product type, and current legal updates. Vertex Exotics provides hemp-derived products where permitted, but customers are responsible for checking their local laws before ordering.

Include your order number, tracking number, clear photos of the shipping box, packing materials, product packaging, and vacuum seal before opening when applicable. Missing item and damaged package claims need documentation for review.

Wholesale and bulk inquiries can be submitted through the form. Include your business name, desired product category, estimated order size, and whether you are looking for flower, pre-rolls, concentrates, private label, or other dispensary supply options.