We collect information that helps us operate the Site, process orders, verify customer eligibility, prevent fraud, provide customer support, improve the shopping experience, and fulfill legal, tax, payment, shipping, and compliance obligations.

A. Personal Information

When you interact with our Site, we may collect the following personal information:

• Name and customer account information.
• Billing address and shipping address.
• Email address.
• Phone number.
• Payment information, processed securely through third-party payment processors.
• Order details and purchase history.
• Customer support messages, contact form submissions, return requests, shipping questions, missing item claims, wholesale inquiries, and product recommendation requests.
• Age or identity verification information where required for hemp-derived products, online dispensary products, THCA flower, Delta-9 edibles, vapes, concentrates, pre-rolls, or other adult-use items.

B. Automatically Collected Information

We may automatically collect information when you visit, browse, search, or interact with the Site:

• IP address.
• Browser type, operating system, device information, and screen size.
• Pages visited, products viewed, search activity, cart activity, and time spent on the Site.
• Referral URLs, campaign URLs, and traffic source information.
• Cookies, pixels, analytics tags, session data, and similar tracking data.
• Approximate location information derived from device, browser, IP address, or shipping destination.

We use your information to operate Vertex Exotics, provide online dispensary services, and support customers before, during, and after checkout.

• Process, confirm, fulfill, and ship orders.
• Verify your identity, account information, shipping information, and age where required for hemp-derived products.
• Communicate with you about orders, shipping, tracking, local pickup, customer support, returns, refunds, missing items, damaged packages, product questions, or account updates.
• Detect and prevent fraud, chargebacks, unauthorized transactions, payment misuse, account abuse, shipping scams, fake claims, and security issues.
• Comply with legal, tax, payment, regulatory, recordkeeping, and hemp product compliance requirements.
• Improve our website, product pages, search functions, checkout experience, shipping workflow, product recommendations, content, state guides, COA access, and customer service.
• Send marketing communications, promotional emails, product updates, rewards updates, restock alerts, abandoned cart reminders, and deal notifications only when permitted or when you opt in.
• Measure marketing performance, website traffic, product interest, customer behavior, and online dispensary shopping patterns.

All payment transactions are processed through secure third-party payment processors. Vertex Exotics LLC does not store full credit card numbers on our servers.

Our payment partners may collect and process your payment data in accordance with their own privacy policies, fraud-prevention tools, underwriting rules, risk controls, and PCI-DSS compliance standards.

Payment information may be used to authorize purchases, prevent fraud, process refunds, handle disputes, comply with financial obligations, and protect the Site from unauthorized activity. Do not send full payment card numbers, bank information, or sensitive payment credentials through contact forms, email, chat, or customer support messages.

We do not sell your personal information. We may share information only when needed to operate the Site, fulfill orders, protect the business, comply with legal obligations, or support customers.

We may share your information with:

• Payment processors, financial institutions, fraud-prevention providers, and transaction security tools.
• Shipping carriers, fulfillment partners, delivery providers, packaging vendors, and logistics providers.
• Website hosting providers, ecommerce platforms, analytics platforms, email platforms, SMS tools, customer support tools, marketing platforms, security tools, and technical service providers.
• Law enforcement, regulators, courts, government agencies, or legal representatives when required by law, subpoena, regulation, legal process, or safety concern.
• Professional advisors such as attorneys, accountants, compliance consultants, insurance providers, or business advisors when necessary.

Third parties that support our Site are expected to safeguard your information and use it only for the services they provide to Vertex Exotics.

Vertex Exotics LLC sells hemp-derived products in compliance with applicable federal laws, including the 2018 Farm Bill, and reserves the right to apply additional age, product, shipping, payment, and destination restrictions where required.

By using this Site, you confirm that:

• You are at least 21 years of age or the legal age required in your jurisdiction.
• You understand the legal status of hemp-derived products in your location.
• You are responsible for knowing whether THCA flower, hemp flower, Delta-9 edibles, vapes, carts, disposables, concentrates, pre-rolls, extracts, bulk flower, or other products may be purchased, possessed, shipped, or used in your state, county, city, or local area.
• You will not use the Site to purchase products where prohibited by law.

We reserve the right to refuse service, cancel orders, request verification, restrict products, limit shipping, or deny transactions where prohibited by law or where we believe compliance, safety, payment, fraud, or product eligibility concerns exist.

We use cookies, pixels, analytics tags, and similar technologies to operate the Site, improve customer experience, remember preferences, support cart and checkout functionality, analyze traffic, personalize content, and measure marketing performance.

We may use cookies and tracking technologies to:

• Improve user experience and website functionality.
• Analyze traffic, product interest, search behavior, page performance, and conversion activity.
• Personalize content, product recommendations, promotions, email marketing, SMS marketing, and advertising where permitted.
• Support shopping cart, account login, checkout, rewards, customer service, fraud prevention, and security functions.
• Understand interest in online dispensary products, THCA flower pages, hemp flower pages, COA pages, state legal guides, shipping policy pages, return policy pages, and product category pages.

You can control cookies through your browser settings. Blocking cookies may affect website functionality, account access, cart behavior, checkout, personalization, and other Site features.

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Security measures may include secure payment processing, account protections, fraud detection, access restrictions, website security tools, operational safeguards, and vendor controls. However, no method of transmission over the internet or electronic storage is 100% secure.

Customers should also protect their account login, use strong passwords, avoid sharing account access, avoid sending payment details by email, and contact us if they suspect unauthorized account activity.

Depending on your location, you may have certain privacy rights related to your personal information. These rights may vary by state, country, or jurisdiction.

You may have the right to:

• Access certain personal data we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information, subject to order, tax, fraud-prevention, legal, compliance, and recordkeeping requirements.
• Opt out of marketing communications.
• Restrict or object to certain data uses where applicable.
• Ask questions about how your information is collected, used, retained, or shared.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing a request.

We retain your information only as long as necessary for business, operational, legal, tax, payment, fraud-prevention, compliance, customer support, and recordkeeping purposes.

We may retain information to:

• Fulfill and document orders.
• Maintain financial, tax, accounting, and transaction records.
• Comply with legal, regulatory, payment, shipping, and hemp product obligations.
• Resolve disputes, process returns, review missing item claims, handle refunds, prevent fraud, and protect the business.
• Maintain customer support records and account history.

Our Site may contain links to third-party websites, payment processors, shipping carriers, social platforms, review platforms, analytics providers, product tools, or other external resources. We are not responsible for the privacy practices, security practices, content, policies, or actions of third-party websites.

When you leave vertexexotics.com, you should review the privacy policy and terms of the third-party site before submitting personal information.

If you opt in, Vertex Exotics may send marketing communications about new THCA flower drops, hemp flower restocks, online dispensary deals, Delta-9 edibles, vapes, carts, disposables, concentrates, pre-rolls, ounces, bundles, wholesale offers, private-label opportunities, rewards, discounts, educational content, state guide updates, and shipping updates.

You may opt out of marketing emails or text messages using the unsubscribe instructions provided in the message, where available, or by contacting us. Transactional messages related to orders, shipping, support, returns, account activity, or legal notices may still be sent even if you opt out of marketing.

Vertex Exotics products and services are intended for adults 21 and older. The Site is not intended for children, minors, or anyone under the legal age required to purchase hemp-derived products or dispensary-style items.

We do not knowingly collect personal information from children. If we learn that a minor has submitted information, created an account, or attempted to place an order, we may delete the information, cancel the account, refuse service, or take other appropriate action.

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Changes may reflect updates to our Site, products, checkout flow, payment providers, shipping process, marketing tools, cookies, state guide pages, legal requirements, or business operations.

Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy, privacy rights, data requests, account information, order records, marketing opt-outs, or customer information, please contact:

Vertex Exotics LLC
Website: https://vertexexotics.com

By using our Site, creating an account, browsing products, submitting information, joining marketing lists, contacting support, placing an order, or purchasing from Vertex Exotics LLC, you consent to this Privacy Policy and our Terms of Service.