By using this Site, you represent and warrant that:

• You are at least 21 years of age, or the legal age required in your jurisdiction.
• You are legally permitted to purchase hemp-derived products in your location.
• You will not use our products for any unlawful purpose.
• You will not provide false identity, billing, shipping, age, account, payment, or order information.
• You understand that online dispensary products, THCA flower, hemp flower, Delta-9 edibles, vapes, concentrates, carts, disposables, pre-rolls, and extracts may be subject to state and local restrictions.

We reserve the right to refuse service to anyone at any time. We may cancel orders, restrict accounts, request verification, limit access, refuse shipment, or deny pickup if we believe age, legal eligibility, payment, fraud, compliance, product eligibility, or safety concerns exist.

Vertex Exotics LLC sells hemp-derived products in compliance with applicable federal laws, including the 2018 Farm Bill, containing no more than 0.3% Delta-9 THC on a dry weight basis where applicable.

You acknowledge that:

• Laws regarding hemp products vary by state and locality.
• It is your responsibility to understand your local laws before purchasing.
• We do not guarantee that our products are legal in your jurisdiction.
• Rules may differ for THCA flower, hemp flower, smokable hemp, Delta-9 edibles, Delta-8 products, vapes, carts, disposables, concentrates, pre-rolls, extracts, bulk flower, and cannabinoid products.
• Shipping eligibility may vary by product type, destination, checkout rules, carrier rules, internal review, and legal updates.

We reserve the right to cancel any order where shipment would violate applicable laws or where we believe fulfillment may create legal, payment, compliance, shipping, carrier, fraud, or safety concerns.

Products sold on this Site:

• Are not evaluated by the FDA.
• Are not intended to diagnose, treat, cure, or prevent any disease.
• Should be used at your own risk.
• May cause impairment, drowsiness, intoxication, delayed reaction time, positive drug test results, or unwanted effects depending on product type, dosage, tolerance, use method, and individual biology.

Consult a physician before use, especially if you are pregnant, nursing, taking medication, have a medical condition, have a history of substance sensitivity, are subject to drug testing, or are unsure whether hemp-derived products are appropriate for you.

Do not drive, operate machinery, work in hazardous environments, or perform safety-sensitive tasks after using THCA flower, hemp-derived cannabinoids, Delta-9 edibles, vapes, concentrates, pre-rolls, extracts, or any product that may impair judgment or reaction time.

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order at our discretion.
• Prices are subject to change without notice.
• Product availability, strain availability, potency, batch details, category pages, discount eligibility, shipping options, and pickup options may change without notice.
• Menu images, product descriptions, strain notes, COA links, terpene descriptions, and product category labels are provided for general shopping information and may vary by batch.

By placing an order, you agree that:

• You are authorized to use the payment method provided.
• All billing information is accurate and complete.
• Your shipping address and contact information are accurate and complete.
• You are legally eligible to receive the products ordered.
• You understand that order acceptance, shipment, pickup, or confirmation does not guarantee product legality in your jurisdiction.

Payments are processed through secure third-party providers. Vertex Exotics LLC does not store full credit card details on our servers.

Vertex Exotics LLC:

• Does not store full credit card details.
• Is not responsible for payment processor errors, holds, declines, reversals, or account restrictions.
• May cancel orders flagged for fraud, payment risk, chargeback risk, billing mismatch, shipping mismatch, identity mismatch, or suspicious activity.

Fraudulent transactions will be reported to authorities where appropriate. You agree not to use stolen payment information, false identity information, unauthorized payment methods, or fraudulent billing and shipping details.

• Orders are shipped via third-party carriers.
• Delivery times are estimates and not guaranteed.
• Same-day processing, fast shipping, discreet shipping, priority shipping, or expedited carrier options do not guarantee delivery on a specific date.
• Shipping eligibility may vary by state, local rules, product type, carrier rules, compliance review, inventory, address, and checkout availability.

Once an order is handed to the carrier:

• Risk of loss transfers to the customer.
• Vertex Exotics LLC is not responsible for carrier delays, lost packages, stolen packages, weather delays, missed scans, third-party mailroom issues, address errors, refused packages, or regulatory holds.

Incorrect shipping information provided by the customer may result in order cancellation without refund. Customers are responsible for entering a complete and accurate address, including apartment number, suite number, ZIP code, phone number, and email address.

All sales are subject to our Refund Policy. Cannabis, hemp, THCA flower, edibles, vapes, concentrates, pre-rolls, carts, disposables, and other dispensary-style products may have strict return limits because of product safety, seal integrity, inventory tracking, and compliance concerns.

By purchasing from us, you agree:

• Not to initiate fraudulent chargebacks.
• To contact us first to resolve any issues.
• To provide order number, tracking number, photos, package condition, and other reasonable documentation when reporting a missing item, damaged item, incorrect item, or delivery issue.
• That opened, used, tampered, resealed, odor-compromised, or final-sale products may not be eligible for return or refund.

We reserve the right to:

• Dispute all chargebacks.
• Provide evidence including IP address, order confirmation, customer communication, payment records, shipping records, tracking records, delivery confirmation, and fraud-prevention data.

Fraudulent disputes may result in:

• Permanent ban from our Site.
• Refusal of future orders.
• Legal action where applicable.

You agree not to:

• Use the Site for illegal purposes.
• Resell products where prohibited.
• Attempt to bypass security features, age gates, compliance checks, product restrictions, payment controls, fraud filters, or shipping rules.
• Provide false information.
• Use the Site to purchase products for minors or legally ineligible persons.
• Use Vertex Exotics content, product pages, COA documents, images, brand assets, strain descriptions, or website copy without permission.
• Abuse promotions, rewards, discounts, referral programs, wholesale inquiry forms, return requests, missing item claims, or chargeback processes.
• Interfere with Site operation, scrape the Site without permission, attempt unauthorized access, or use bots to manipulate inventory, pricing, checkout, or account systems.

All content on this Site—including logos, branding, images, graphics, product descriptions, strain descriptions, category pages, educational content, FAQs, shipping pages, privacy pages, terms pages, state guide pages, COA presentation, text, layout, and website design—is the property of Vertex Exotics LLC or its content providers and may not be used without permission.

You may not copy, reproduce, sell, modify, distribute, republish, scrape, mirror, frame, or use Vertex Exotics materials for competing online dispensary websites, THCA flower stores, hemp ecommerce stores, wholesale menus, social media pages, advertising campaigns, or product listings without written authorization.

To the fullest extent permitted by law, Vertex Exotics LLC shall not be liable for:

• Any indirect, incidental, special, punitive, or consequential damages.
• Misuse of products.
• Legal issues arising from use, possession, purchase, shipping, transport, resale, or attempted resale of products.
• Carrier delays, lost packages, stolen packages, weather delays, address errors, refused shipments, or third-party delivery issues.
• Payment processor errors, declined transactions, account holds, chargeback decisions, or third-party platform issues.
• Customer failure to follow age requirements, local laws, product warnings, storage guidance, dosage caution, or safety precautions.
• Drug test results, employment consequences, licensing issues, probation issues, court issues, athletic testing issues, or other testing consequences related to product use.

Your use of this Site and products is at your own risk.

You agree to indemnify and hold harmless Vertex Exotics LLC, its owners, employees, contractors, service providers, affiliates, vendors, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your misuse of the Site or products.
• Violation of these Terms.
• Violation of any laws.
• Your purchase, possession, use, transport, resale, distribution, or attempted resale of hemp-derived products.
• Your false information, payment misuse, shipping errors, chargebacks, fraud, or failure to verify local laws.

These Terms shall be governed by the laws of the State of Michigan, without regard to conflict of law principles, unless another jurisdiction’s law is required by applicable law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of any changes. Updates may reflect changes to our products, shipping policy, return policy, payment providers, compliance process, legal requirements, rewards program, wholesale process, website features, or business operations.

Customers are responsible for reviewing the current Terms before placing an order.

If you have questions about these Terms and Conditions, order issues, shipping questions, product questions, return policy, privacy policy, wholesale inquiries, or online dispensary support, contact:

Vertex Exotics LLC
Website: https://vertexexotics.com

These Terms constitute the entire agreement between you and Vertex Exotics LLC regarding use of the Site, online dispensary shopping, THCA flower orders, hemp product purchases, shipping, pickup, returns, refunds, chargebacks, product pages, COA access, rewards, and all related services.

Any failure by Vertex Exotics LLC to enforce any provision of these Terms does not waive our right to enforce that provision later.

These frequently asked questions explain the most important parts of the Vertex Exotics Terms and Conditions for online dispensary shoppers, THCA flower customers, hemp product buyers, shipping customers, pickup customers, wholesale customers, and bulk flower buyers.